Privacy Policy

We collect information you provide directly to us, such as when you create an account, subscribe to a plan, or contact us for support. Account information: Name, email address, password (hashed), and billing details. Brand content: Website URLs, social media handles, uploaded assets (logos, fonts, images), brand guidelines, and any content you provide to help FiveBatch build your Brand DNA profile. Usage data: How you interact with our platform, features you use, credits consumed per feature, content you generate and approve, Autopilot campaign configurations, video generation requests, and publishing activity. Social account data: When you connect social media accounts (Instagram, TikTok, LinkedIn, etc.), we receive access tokens and may retrieve post performance data to power our analytics features. We do not store your social media passwords. Technical data: IP address, browser type, device identifiers, and cookies (see our Cookie Policy for details).

We use the information we collect to: •Provide, maintain, and improve the FiveBatch platform•Build and update your Brand DNA profile to generate personalized AI content•Run your Autopilot campaigns and schedule content across connected social platforms•Track credit usage and enforce plan limits•Process AI video generation requests through integrated third-party pipelines (PixVerse, HeyGen)•Deliver Trend Radar insights tailored to your niche and audience•Process payments and manage your plan•Send transactional emails (receipts, password resets, platform alerts, credit usage warnings)•Send marketing emails, if you've opted in (you can unsubscribe anytime)•Analyze usage patterns to improve our AI models — using only aggregated, anonymized data, never your specific brand content•Comply with legal obligations

We treat your brand content as strictly private. Specifically: •We do not train our AI models on your brand-specific content•We do not share your Brand DNA profile with other users or third parties•Your content is processed solely to provide services to you•We use industry-standard encryption at rest and in transit

We do not sell your personal data. We share data only with: Service providers: PayPal (payments), Supabase (database), AWS (hosting), SendGrid (email). These providers are contractually bound to protect your data. Legal requirements: We may disclose data if required by law, court order, or to protect the rights, property, or safety of FiveBatch, our users, or the public. Business transfers: If FiveBatch is acquired or merged, your data may be transferred. We'll notify you via email before this occurs.

We retain your data for as long as your account is active. When you cancel: •Your account data is retained for 30 days in case you want to reactivate•You can export all your data before deletion via Settings → Data Export•After 30 days post-cancellation, all personal data is permanently deleted•Aggregated analytics (no PII) may be retained indefinitely

Depending on your location, you may have the right to: •Access: Request a copy of the personal data we hold about you•Rectification: Correct inaccurate data•Erasure: Request deletion of your personal data•Portability: Receive your data in a structured, machine-readable format•Objection: Object to certain types of processing•Withdraw consent: For any processing based on consent To exercise these rights, email support@fivebatch.com. We'll respond within 30 days.

We use cookies and similar tracking technologies to operate our platform. See our full Cookie Policy for details on what we use and how to control it.

FiveBatch is not directed to individuals under 16. We do not knowingly collect personal information from children. If we learn we've collected data from a child under 16, we'll delete it promptly.

We may update this Privacy Policy from time to time. We'll notify you of material changes via email or a notice on our platform at least 30 days before changes take effect.

Questions about this Privacy Policy? Contact us at: Email: support@fivebatch.com Address: FiveBatch Inc., 548 Market St #99000, San Francisco, CA 94104