Refund Policy

FiveBatch plans are sold as one-time passes for 1, 3, 6 or 12 months, paid through PayPal (PayPal balance or debit/credit card). A pass is paid once and never renews or charges you automatically. We email you 7 days and 1 day before a pass ends. Each pass includes a monthly credit allowance that refills on the same date every month. Credit packs are separate one-time purchases whose credits never expire. Every AI job (posts, designs, videos, articles) has a real cost to us the moment it runs, so refunds depend on how much of a purchase has been used.

If FiveBatch isn't right for you, email support@fivebatch.com within 7 days of buying a pass. If you have used less than 10% of the credits that pass has given you so far, we will refund the full amount. This applies to your first purchase of each plan. It does not apply to passes bought to add more months, or to accounts that have broken our Terms of Service.

After the first 7 days, you can ask for a refund of the full months you have not started yet on a 3, 6 or 12-month pass. •The month you are in, and any months already used, are not refunded.•Unused months are refunded at the price you paid per month, after your pass discount.•Example: you bought a 12-month Pro pass for $441 ($36.75 a month) and ask for a refund during month 4. Months 5 to 12 are unused, so we refund 8 × $36.75 = $294. 1-month passes can only be refunded under the 7-day guarantee.

When you upgrade to a bigger plan, the unused days of your current pass are taken off the price, and the new pass starts that day. The 7-day guarantee and the unused-months rule then apply to the new pass, based on what you paid for it.

Credit packs are non-refundable once any of their credits have been used. An unused pack can be refunded within 7 days of purchase. Used credits are never refunded, because the work they paid for has already been done. Unused monthly plan credits don't roll over into the next month and are not refunded on their own; refunds are worked out by month as described above.

Step 1: Email support@fivebatch.com from the email address of your FiveBatch account. Step 2: Tell us which purchase you'd like refunded. A reason is optional, but it helps us improve. Step 3: We'll reply within 1 business day and send the refund within 5 business days. Refunds go back through PayPal to the card or PayPal balance you paid with. Your bank may take a few extra days to show it.

After a pass is refunded: •Your account moves to the Free plan, and the refunded pass's monthly credits are removed.•Credits from credit packs you have kept stay on your account.•Your Brand Kit, AI Knowledge, posts and history stay available, and you can buy a new pass at any time.

FiveBatch is sold worldwide. Nothing in this policy takes away any rights you have under the consumer laws of your country. If your local law gives you more than this policy does, your local law applies. EU, UK and similar laws: Some countries give you 14 days to cancel an online purchase. Because your credits are ready to use the moment you pay, at checkout we ask you to confirm that you want the service to start straight away and that you understand you lose this cancellation right once you start using your credits. If you haven't used any credits, you can still cancel within 14 days for a full refund. Australia, New Zealand and similar laws: Our services come with guarantees that cannot be excluded under consumer law. If FiveBatch has a major failure, you are entitled to a refund for the unused part of your purchase.

For any billing or refund question, contact support@fivebatch.com. We usually reply within 1 business day, Monday to Friday.